Insecta.Store entomological supplies

Users' reviews, comments and questions

You can look through the users' comments about our website and store (comments from non-English users we translate to English) and also write your question, comment and/or rate our services. NB: To comment or rate сertain products rather than the store in general do it at the product page.

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    Julie
    29.08.2017 13:21

    Thank you for the help with wooden box!

  • Peter / Website Administrator
    13.07.2017 13:19

    Thank you for the feedback! We aim to please)

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    Andrey Minakov
    11.07.2017 14:15

    Much thanks for the fast delivery (order #22925).
    Quality-price is very good!

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    Serj
    26.05.2017 13:03

    ello, thanks to Insecta.Store for helping us out with the nets!

  • Peter / Website Administrator
    01.03.2017 13:56

    Daria, the cost of delivery depends on the delivery point and type (expedited shipping/customer pickup), and ordered goods weight/size. Please call us on free number 8-800-775-60 or make an order at the web site and we will inform you about all delivery opportunities for your location.

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    Daria
    28.02.2017 16:13

    What’s the delivery cost, please?

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    Evgeny
    19.01.2017 22:45

    I ordered the pins and received them promptly. Also I ordered the boxes before that. The quality of goods is excellent, recommend it.

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    Leo
    30.07.2016 19:20

  • Peter / Website Administrator
    08.04.2016 19:18

    Alexey, I answered your comment at the Lamp C1 page http://insecta.store/catalog/1983

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    Alex
    06.04.2016 23:20

    Hello, I want to buy a C1 lamp that runs on car cigarette lighter. If anybody has already used it? Does it attract night butterflies and moths good enough? Does it attract hawk moths or owl and geometer moths only? And one more question, what is delivery cost to Stavropol/Russia?

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    Alex
    06.03.2016 23:07

    Thank you very much! I think that honesty and understanding are the feature of your store.

  • Peter / Website Administrator
    03.03.2016 16:50

    Alexey, I got what you mean. There were not any negative comments about glue boards before, so we sent them to you without any worries and with additional pack just in case. But since it went all wrong, I suggest we send you next time free goods (at your choice) for the amount you have spent for these glue boards.

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    Alex
    01.03.2016 6:07

    Peter, it’s not like I’m trying to find a fault, but glue boards are handmade actually. And that is a half of the problem that they are all jaggy, but the upper and lower rims are not straight. It is seen by the naked eye.

  • Peter / Website Administrator
    26.02.2016 14:41

    Alexey, the glue boards can be a little jaggy at the smaller side. Do you mean that by jaggy? I don’t exactly understand what you mean by curvy, can you write in more details what is wrong with the glue boards?
    And you are right regarding 32x11 glue boards, they are more yellow than in photo.

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    Alex
    24.02.2016 14:29

    Delivery is on time and that is good but 32x12 glue boards are jaggy, and 32x11 glue boards were white in photo but appear to be yellow-ish in life.

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    Dimitry
    18.10.2015 12:25

    Delivery in just 2 days. Nice! Very usefull payment options and, of course, all-around treatment. Peter, thanks!

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    Ivan
    17.02.2015 18:39

    Super! I Recommend it.

  • Peter / Website Administrator
    19.08.2014 19:05

    Alex and Andrew, thank you much for the reviews on the store and goods.

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    Andrew
    18.08.2014 14:44

    Nice webstore!
    I made an order, then was approved with manager and delivered to home.
    Now I'm a happy owner of the professional equipment.
    Very handy payment option.
    On the whole, I like the store.

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    Alexander
    03.08.2014 23:10

    The goods are fine (I wrote a review of the boxes). Delivery in time. Everything's handy, thanks.

  • Peter / Website Administrator
    07.04.2014 16:09

    The previous review was moved off the product comments as it relates to the store in general than the very item.

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    Alex
    07.04.2014 0:44

    Sure would be great to see more new various goods on the website as the only easy and fast way to get them is to buy in your webstore. I'm a local of Serpukhov town (Moscow region) and all I need to get goods is to make a choice on the website and receive it in one of the self-service kiosks. Entomological equipment is still quite rare type of goods so each trip to Moscow would take much time for me and maybe lot of force. Many thanks to you for your company and how everything is arranged! Good when I hope every customer gets such attitude. Luck to you and your work!

  • Peter / Website Administrator
    25.02.2014 23:49

    Andrew, Alexey, thanks for your comments. As for the boxes, now the assortment renewals and getting in stock as many possible items are our priority course so I believe this will be solved near time.

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    Andrew
    21.02.2014 22:57

    Today I got my order from NATURALISTE. Awe delivery: they heard my wishes and delivered the shipment one day before the due date, thanks! Overall I liked everything, thanks for your work, anyway what's with boxes, no any in stock?? Not good, you still haven't those with glass top promised to become available for order.

  • Star Star Star Star Star
    Alex
    05.12.2013 12:14

    Had ordered wooden boxes, yet I'd waited for 2 weeks, I did like them. Everything was finely done, good quality and setup which was quite important for me. Shortly, 5 star quality!!! As for wishes, I'd like to see more colors in stock and something to hang it to the wall. Also quicker delivery as I'm about to order one more, darker.

  • Peter / Website Administrator
    12.11.2013 17:05

    Max, Nikita, thanks for your reviews. Bad phone connection fixed.
    To all users: please do inform of all inconveniences you may experience using the website or communicating over the phone. We'll try to get a star from the sky and make the service better and easier to use.

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    Max
    27.10.2013 16:37

    I ordered spreading paper size up to 30x15, all the procedures including delivery went off very smoothly. Price and quality of the goods are fine for me. Larger paper could be made of thicker and more solid cardboard, optionally. Wish you to extend the assortment, will order again when got need..

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    Niki
    12.10.2013 15:45

    Ordered pins in this webstore. Everything was in time, the shipment was delivered in 3 days. The one remark is about bad phone connection on the order confirmation.

  • Peter / Website Administrator
    03.10.2013 20:26

    Fatima, Michael, thanks for your reviews. As for dried insects, we sadly don't think to sell such stuff here (only framed ones as a gift), but near time we're launching a programme for curators of entomological collections where it will be possible to buy wholesale lepidoptera Lepidoptera.ru. As for the chemicals, we might add some and entomological glue, yet no precise dates known.

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    Fatima
    01.10.2013 8:31

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    Fatima
    01.10.2013 8:30

    I'm so happy to see such an amazing webstore of entomological equipment as Lepstore. What's the difference, compared to others this webstore has a quick delivery service, secondly, you may pay after you get the order (no need in 100% prepayment as I personally don't like as a customer using other webstores), thirdly, here and nowhere else I found everything I need for lepidopterologic exercises, other websites lack ethyl acetate and boxes at a reasonable price as well as many more other goods (the one thing would be great to see here also is chemicals against pests which harm collections and dried stuff of tropical insects). I liked the opportunity to order low cost books, both new and used ones. As for the prices, I'd say they're real (something cheap, something more expensive), let's not forget also that the equipment imported from other countries is not cheap. I believe your website will grow, develop and become more professional. Thank you for your work and wish you all the best. Give you 5 stars.

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    Michael
    29.09.2013 17:09

    Yesterday I received transparent setting paper which I urgently needed. Everything was quick and easy. Many thanks to you. Good website, nice service. Luck to you!

  • Peter / Website Administrator
    23.09.2013 22:03

    Pavel, thanks for your review and a "grave". Please don't forget to write a few words of the goods on their product pages.

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    Paul
    23.09.2013 16:05

    Adding my review as I promised. I made an order on the website, everything went perfect. Knowing Peter personally, never could imagine anything different, would give 5 ahead)

    P.S. Peter, you're digging your own grave with your sincerity! "delivery is not always as good", lol.

  • Peter / Website Administrator
    13.09.2013 15:53

    Helen, Oksana, thanks for your reviews. Fair to say that delivery is not always as good, troubles happen like recent case with delivery delay of the order shipped to Moscow (not even to other city).

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    Helena
    12.09.2013 22:14

    I ordered insect pins, were delivered quickly and without any fuss. Phone communication was nice and they helped me a lot)) thank you much.
    Perfect quality of goods!

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    Julie
    10.09.2013 22:10

    Wanted to add a review, but read one by Alex Mikhailov)) He said it so good that I just add "+1"

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    Alex
    29.08.2013 21:18

    Yes, sorry, now will add.

  • Peter / Website Administrator
    26.08.2013 19:27

    Alexey, Maxim, thanks for the good words. Alexey, waiting for promised reviews on the product pages.

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    Alex
    14.08.2013 18:48

    I often order online so want to review this store like ordinary customer not just amateur enotmologist.
    The website looks quite neat. No any fuss on using, everything's arranged handily. Once I tried to order in some Czech webstore, such a mess. This one is way better. Everything's quite handy, the one thing, I didn't get at once what was in stock, but then got it. No troubles with the order process.

    They called me back to confirm the order exactly 10 minutes after I'd placed the order. Quick talk on delivery details, though the support woman couldn't answer some of my questions on the specifics (needed some help with choice). However she switched me to another man with whom we arranged everything quickly.

    The very delivery was in time, the courier was attentive, fine package, boxes are safely packed, no any troubles. As for the very goods, I was asked to review them on other website pages so no words here.
    Overall, everything's good and I liked it. Now the main thing. Compared to many other webstores (differently themed) which I used before, the Lepstore is two points up, this is a webstore with ''soul''. From the website, the support team call and talk with a specialist to the very package and delivery. Though ideal is unreachable, recalling my experience with other webstores, I'd give even 5+ stars if was possible.
    PS. Once again many thanks to Peter for the good phone consultation.

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    Max
    05.08.2013 22:12

    That was my second order here, everything's good. Wish you to extend your own brand of goods "Naturaliste": quality/good price! Please more goods alike.

  • Peter / Website Administrator
    02.08.2013 22:54

    Guys, thanks for your reviews.
    Alexandr, we're working that out :--)
    Vladimir, aren't you seo-man by chance? Quite interesting text ;--)
    Kirill, yep, the ''Light'' section assortment would be extended and the order history will be relaunched in few days.

  • Star Star Star Star Star
    Ruslan
    30.07.2013 19:41

    Tried to order lightweight boxes, good deal boxes, spreading board and pins.
    Everything was delivered quickly and with no fuss.
    The very delivery process went off without a hitch. The goods are fine, I ordered low-cost things, good quality for such price. Was surprised with not quite functional adjuster of the spreading board, yet It was mine wrong choice.
    Wishes:
    1. As for the assortment of goods, there are nothing but mercury vapor and mercury arc lamps in the ''Light'' section which are available in the offline store. Would be great to have (by request, optionally) ''ready to wear'' stuff such as lights ready to use, generators maybe.
    2. As for the website, it's good to see order history. Didn't find my previous order in the personal account.

    Could definitely recommend this store as an alternative to another older Russian entomological webstore.

    P.S. Thanks for the gift, kid will be happy to get.

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    Kirill
    30.07.2013 16:33

    Guys! Thank you for the quick delivery and the quality of goods. You've got everything what an entomologist might need for collecting and the following work with insects to buy all in one place. Before it was a fuss ''where to buy insect pins?'', ''where to buy fine and durable net?'' (the one I made myself has already fallen to pieces), ''where to get nice-looking and good boxes?'' and so on.
    After visiting your website and looking through the catalogue of goods I have no more questions where to get everything I need...
    I wish you and your site to top all the search results as well as overall financial progress.
    You are GREAT!!!

  • Star Star Star Star Star
    Vladimir
    29.07.2013 15:18

    Give you 5 stars!!!
    All inclusive (everything needed in one place)!!!

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    Vladimir
    29.07.2013 15:12

    Ребята! Спасибо Вам за быструю доставку качественного товара. Все, что нужно энтомологу, для ловли и дальнейших действий с насекомыми, все это можно за раз купить у Вас. Раньше суета начиналась: "Где купить энтомологические булавки?", "Где купить настоящий, прочный сачок? (Сшитый собственными руками, уже развалился)", "Где достать красивые и качественные коробки?" и т.д.
    Зайдя к Вам на сайт и просмотрев Ваш каталог предлагаемой продукции, у меня отпали все вопросы где все это, мне необходимое искать...
    Желаю Вам и сайту быть в первых строках всех поисковиков, а так же бизнес-прогрессии в финансовом положении.
    МОЛОДЦЫ !!!

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    Alexander
    25.07.2013 14:32

    Quite liked the website and the catalogue is very handy, flexible delivery (thanks for being ready to deliver on time when I could receive the shipment and the courier came late in the evening. Some remark on goods: too many items by request, would be great to see more goods in stock which you can buy right away.

  • Peter / Website Administrator
    09.07.2013 19:55

    Victor and Natalya, thanks for your reviews, as for delivery details, shipments delivered to regions have approximate delivery time as it undergoes geomagnetic storms, fair winds and intermediaries, so shipment may eventually arrive a bit earlier or later than due time but usually it comes on time.

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    Viktor
    09.07.2013 17:39

    Just want to notice that the shipment due on Monday was delivered no earlier than today.

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    Nataly
    06.07.2013 13:28

    Hello!

    I ordered your boxes as a gift to my husband, he was very happy. Also thanks for the wonderful white packaging! I thought to present it like it originally was, just to add some gift wrap, but doubted if everything was ok inside so opened the box:) Give you 4,5 stars. Would do 5 if were a bit cheaper.

    Natalya

  • Peter / Website Administrator
    05.07.2013 23:15

    Roman, thanks for your call. When user presses the submit button to complete order, it's much more likely that A) we've got it in the next time arrival B) preorders are in priority compared to the rest orders (users get to know the arrival date even before the status of goods changed to "in stock").

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    Rom
    05.07.2013 17:08

    Guys you do great!!! Perfect service outside in the regions! Wish you keep up as good, luck and line extension, also more clients!!!

    PS What's "preorder" and how does it work?

  • Peter / Website Administrator
    01.07.2013 21:45

    Website reviews since July 1 2013.

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